SV-36 / SERVICES
Find out exactly where your product loses people
If conversion has stalled, support tickets keep repeating or users abandon key journeys, a UX audit identifies why. It is a focused, expert review of your product against established usability principles and your own behavioural data, producing a prioritised list of fixes rather than a vague critique.
If conversion has stalled, support tickets keep repeating or users abandon key journeys, a UX audit identifies why. It is a focused, expert review of your product against established usability principles and your own behavioural data, producing a prioritised list of fixes rather than a vague critique.
What’s included
- Heuristic evaluation against established usability principles
- Review of analytics, session recordings, heatmaps and support tickets
- Key journey walkthroughs: sign-up, purchase, onboarding and task completion
- Accessibility review against WCAG 2.2 and testing with assistive technology
- Content, navigation and form review
- Mobile and cross-browser checks
- Prioritised recommendations scored by impact and effort, with annotated examples
Best for
Live websites, apps and platforms with underperforming journeys, and teams wanting an independent view before a redesign.
How we work
- Understand goals and key journeys. 2) Review and analyse. 3) Score and prioritise issues. 4) Present findings and plan fixes.
What you receive
Audit report with annotated screens, prioritised issue list, quick-win summary and an optional roadmap.
The result
A clear, evidence-based list of what to fix first, and why.
Frequently asked questions
Do you implement the fixes?
We can. Many clients take the audit and implement internally, others ask us to design and build the changes.
Is accessibility part of the audit?
Yes, and a more detailed accessibility audit is available if you need it.